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In service...

By Matt Conable August 29, 2019
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The Beatles got it right – ‘and in the end, the love you take is equal to the love you make’.  More than anything else we might accomplish, our legacy is tied to how we treat others.  The difference we make is best measured by the love we create and leave behind.  What does this have to do with William Henry?  Everything. 

I set out to build a company that could reflect my values and, in some small way, see those values manifest on a larger stage.  It starts with the employees and how they are treated – with respect and decency, with honor and integrity.  We are all in this together, and I’ve always encouraged everyone to bring their best to each task and each day, and built a system that ensures that we all rise as one and share the risks and rewards of inventing a small company that charts its own course.

Step outward to our vendors and suppliers, and WH is committed to building long relationships where everyone sees the upside – not relationships where we prosper at others’ expense.

Step further and you get to the core that makes it all work – our customers.  We try to provide service and support that matches the excellence of our products.  It’s personal, and it matters, and every person that loves WH, whether a long-time collector or an aspirational customer, deserves our respect and full attention. 

We work hard at maintaining those original values that I used as the foundation for WH over 20 years ago.  It’s not always easy, we don’t always get it right, but we never stop challenging ourselves to build and promote relationships, across the business, that are founded in respect, love, dignity, and integrity.  That has built this brand, and that will be the essential element that helps us continue to find a unique and successful path into the future.

Sincerely

Matt Conable
Definitely not Gordon Gekko

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